Old Flatts Farm
Luxury Pet Retreat
Animal Welfare Compliance Statement
Old Flatts Farm Luxury Pet Retreat
Animal Welfare Compliance Statement
Business Name: Old Flatts Farm Luxury Pet Retreat
Prepared by: Victoria Beckett & Helen Hardisty Directors
Date: November 2025
At Old Flatts Farm Luxury Pet Retreat, we are committed to delivering exceptional care that exceeds the legal standards set out in the Animal Welfare Act 2006 and the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. Our facility is designed to provide a safe, enriching, and luxurious environment for pets, while ensuring full regulatory compliance and transparency.
Animal Welfare Compliance Checklist
Welfare requirements and our implementation at Old Flatts Farm
1. Suitable Environment
Purpose-built kennels with climate control, natural light, and secure outdoor play areas. Quiet rest zones and sensory enrichment spaces support both relaxation and stimulation.
2. Suitable Diet
Individual feeding plans tailored to each pet’s breed, age, and dietary needs. Premium food brands used, with staff trained to monitor appetite and report concerns.
3. Ability to Exhibit Normal Behaviour
Daily enrichment activities including scent trails, puzzle feeders, and supervised social play. Behavioural assessments ensure appropriate stimulation and compatibility.
4. Housing with or Apart from Other Animals
Flexible accommodation options allow for solo or group housing. Compatibility assessments conducted to ensure safe cohabitation. Cats housed separately in species-specific facilities.
5. Protection from Pain, Suffering, Injury, and Disease
Daily health checks, immediate access to veterinary care, and rigorous hygiene protocols. Staff trained in animal first aid and emergency response procedures.
Licensing Standards Alignment
Staff Competency All team members are trained in animal welfare, handling, enrichment, and emergency procedures. Ongoing professional development is encouraged.
Facility Design Our retreat exceeds minimum licensing standards, with attention to safety, comfort, and aesthetic appeal. Materials and layouts are chosen to reduce stress and promote wellbeing.
Record Keeping Comprehensive records are maintained for each animal, including health checks, feeding schedules, behavioural notes, and owner instructions.
Emergency Preparedness A full emergency plan is in place, covering fire safety, evacuation protocols, and veterinary response. Staff are briefed regularly and drills are conducted.
Customer Communication Transparent policies and regular updates ensure owners are informed and reassured throughout their pet’s stay. Feedback is actively encouraged and used to improve services.
Our Commitment to Excellence
Old Flatts Farm Luxury Pet Retreat is not only compliant - it is designed to set a benchmark in luxury pet care. We continuously review and enhance our practices to reflect the latest in welfare science, customer expectations, and regulatory guidance. Our goal is to provide a sanctuary where pets thrive, and owners feel confident in the quality of care their companions receive.